This study examined expertise recognition processes in culturally diverse work teams and their effects on the socio-emotional experiences of multi-cultural team members. Findings from a survey with 20 multi-cultural work teams (84 individuals representing 11 countries) revealed that (a) perceived accuracy of expertise recognition leads to a more positive group climate, liking of team members and more positive work experiences in multi-cultural teams; (b) when judging other’s expertise, flexibility of judgments moderates the relation between perceived accuracy of expertise recognition and overall multi-cultural team experiences; (c) the flexibility of expertise judgments produces more frequent email communication among multi-cultural team members. These results suggest that the inaccuracy of expertise recognition negatively affects socio-emotional experiences of multi-cultural teams and that the flexible and incremental view of culturally dissimilar members mitigates the negative effects.
|Keywords:||Multi-cultural Teams, Transactive Memory, Lay Theories, Member Relations|
Assistant Professor, College of Communication, DePaul University, Chicago, USA