Intercultural Communication in the South African Public Sector: A Theoretical Overview

By Rozenda Hendrickse and Shafiekah Davids.

Published by The International Journal of Organizational Diversity

Format Price
Article: Print $US10.00
Published online: May 16, 2014 $US5.00

South Africa is a multicultural society and its Constitution gives credence to eleven official languages. Its apartheid ideology of segregation is still tangible in all spheres of society, particularly in communication languages. Whilst policies governing intercultural communication in the public sector exist, its application proves inadequate. As South Africa employs continuous reconciliation endeavors, this theoretical exposition of intercultural communciation is significant as it elevates the status of communication as an imperative service delivery tool, as this concept appears secondary to all other organizational development techniques. Its importance is seldom recognized when managing diversity.

Keywords: Theme: Organizational Diversity, Managing Diversity

The International Journal of Organizational Diversity, Volume 13, Issue 2, May 2014, pp.19-28. Article: Print (Spiral Bound). Published online: May 16, 2014 (Article: Electronic (PDF File; 162.734KB)).

Dr. Rozenda Hendrickse

Senior Lecturer, Department of Public Management, Cape Peninsula University of Technology, Cape Town, Western Cape Province, South Africa

I lecture in the Department of Public Management, in the Faculty of Business of the Cape Peninsula University of Technology. My areas of teaching are: Research Methodology and Policy Studies. I serve as a Trustee and Board Member of the Harold Wolpe Memorial Trust. I also served on the SYLFF Fellows Council, established by the Tokyo Foundation's Scholarship Division. I have presented papers at various international conferences and have published an article pertaining to my PhD entitled: Governance and financial sustainability of NGOs in South Africa. My current area of research interest is "Xenophobia in the South African context".

Shafiekah Davids

Masters of Technology in Public Management Candidate, Cape Peninsula University of Technology, Cape Town, Western Cape Province, South Africa