Digital Diversity Dialogues: Inclusion Innovation—Audience Response Technology for Diversity and Inclusion Success

By Matthew Freeman and Tiffany Jana.

Published by The International Journal of Community Diversity

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

Audience response technology, the same technology used to poll the audience and instantly show the results on shows such as “Who wants to be a millionaire?”, can increase the effectiveness of workplace diversity training. This article draws lessons from current research on the application of technology in various settings as well as the authors’ experience deploying the technology in their own diversity training practice. Grounded in theory, practical strategies are explored as are suggestions for further research.

Keywords: Dialogue, Digital, High-tech, Technology, Innovation, Diversity, Civic Engagement, Trust, Meetings, Keypads, Clickers, Audience Response Technology

The International Journal of Community Diversity, Volume 12, Issue 2, pp.53-61. Article: Print (Spiral Bound). Article: Electronic (PDF File; 344.047KB).

Matthew Freeman

President, Executive, Diversity and Inclusion, Organizational Development, TMI, Richmond, VA, USA

Matthew Freeman is a facilitator and trainer with over 10 years experience working on race and diversity issues, civic engagement, and organizational development. Matthew specializes in designing and implementing diversity and inclusion strategies for business, government, and community organizations. He has pioneered the use of cutting-edge audience response technology to make group conversations more productive and participatory. Matthew has published numerous articles on the subject, including “Using keypad polling to make meetings more productive, educational, and participatory” in the National Civic Review. Matthew has worked with a diverse roster of clients, including the University of Richmond, Leadership Metro Richmond, the National Institutes of Health, the University of South Dakota,and the Maryland National Capital Parks and Planning Commission. Matthew is among the elite facilitators selected to teach a course on dialogue at an International Peace Builder's conference in Caux, Switzerland.

Tiffany Jana

CEO, Executive Level, Diversity & Inclusion, Organizational Development, TMI, Richmond, VA, USA

Tiffany Jana has directed organizational development, marketing, and community outreach initiatives for over 10 years. She has worked with companies and clients including the YMCA, Nascar, Lean Cuisine, TIME Magazine, XM Radio, Nextel, the Virginia Lottery, the University of Richmond and the Smithsonian Institute. Tiffany’s leadership in community building work was recognized in the Wall Street Journal in 2005. She is currently project managing the 'Race:Are We So Different?' national touring exhibit at the Science Museum of Virginia. The TMI team helped curate and populate exhibits, academic panel discussions, a speaker series, a series of cultural festivals to complement the exhibit, and a series of facilitated dialogues for corporate and nonprofit work groups. Tiffany especially appreciates the opportunity to design and facilitate discussions, meetings, and initiatives that help individuals, communities and organizations identify goals and communicate effectively across any demographic divide. Tiffany is working towards a doctoral degree in Management and Organizational Leadership.