Delivering Value-Added Library and Information Services to a Diverse Student Customer Base

By Joo-Gim Heaney and Michael Francis Heaney.

Published by The Diversity Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

Case Study describes how to a university library and information services department effectively researched the needs of both domestic and international students and then met their needs effectively

Keywords: International Students, Library and Information Services, University, Efficient Service Distribution

International Journal of Diversity in Organizations, Communities and Nations, Volume 5, Issue 4, pp.67-74. Article: Print (Spiral Bound). Article: Electronic (PDF File; 820.330KB).

Dr Joo-Gim Heaney

Joo-Gim has a Ph. D. in Business Administration (Marketing) from Florida State University, and a B. Ec. and LL. B. from Sydney University. She is a Lecturer at Griffith University, Australia. Her areas of research focus on marketing education, professional services, marketing to Asian consumers, and marketing by non-profit organisations. She has published in the International Journal of Bank Marketing (with a Highly Commended Award), Psychological Reports, and Southeastern Journal of Music Education and published in numerous conferences including the Association of Marketing Theory and Practice, the North American Case Research Association, the NorthEast Decision Sciences Institute, and the U.S. Association of Small Business and Entrepreneurship.

Dr Michael Francis Heaney

Michael F. Heaney's qualifications included a Ph. D. in Music Education Research from Florida State University, a Masters in Music, a Bachelor of Music Education, a Diploma in Music Education, Licentiate Diploma (L. T. C. L.) and a Teaching Certificate. He has distinguished himself in the area of qualitative music research under Dr C. K. Madsen. In addition, Dr Heaney has produced outstanding young string players and is classified by the USA as a leading music educator worldwide. Dr Heaney has received numerous awards by the Australian government, including the Distinguished Leadership Award for Services to Music Education and the Commemorative Medal of Honour for Services to Music.


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