The Perceived Impact of Quality of Supervision on Employee’s Job Satisfaction: A Case Study of Maluti-A-Phofung Municipality

By Mandla Ndlangamandla.

Published by The Diversity Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

The South African municipality service is a cornerstone of the society. To render effective and efficient service delivery to the communities depends largely on human resources. The satisfaction and supervision of public servants in their jobs will affect the quality of service they render to the general public. In this respect, the question of quality of supervision and job satisfaction gained importance for this study. The general objective of this study was to describe the impact of supervision on employee’s job satisfaction.
To achieve this objective, that is, describing the impact of quality of supervision on employee’s job satisfaction, a self designed open-ended semi-structured questionnaire was developed and administered using the Delphi Technique to collect data in various departments in the municipality. A response rate of 80% was used for the analyses of the data.
The results indicate amongst other things that the employees of the municipality are dissatisfied with aspects that are extrinsic to their work, for example clear role responsibilities, communication channels, working conditions, job evaluation processes and equal treatment of employees. It is also further revealed that there is an absence of good quality of supervision since there is a lack of proper guidance and regular feedback about work schedules and programs.

Keywords: Styles of Supervision, Job Satisfaction

International Journal of Diversity in Organizations, Communities and Nations, Volume 9, Issue 3, pp.139-154. Article: Print (Spiral Bound). Article: Electronic (PDF File; 1.197MB).

Mandla Ndlangamandla

Lecturer, Industrial Psychology, University of the Free State, South Africa


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